Before reinstalling the PDD software, please back up the PDD data file. All your entered pets, recipes, and user-defined foods/supplements are in one file.

To copy the data file to a thumb drive, follow the instructions below:

1) In Windows Explorer, type %appdata% (with the percent signs) in the address bar and press Enter. This takes you to the “Application Data” folder.
2) Scroll to the bottom and look for a file called “pdd03.sdf”. When you find this file, copy it. This file contains all your data.
3) Uninstall the PDD software program.
4) Download and install PDD from the link provided in your download email.
5) After reinstalling, check to see if your data still exists. It should. If not, then go to Step 6.
6) In Windows Explorer, type %appdata% (with the percent signs) in the address bar and press Enter. This takes you to the “Application Data” folder. Copy the old data file (pdd03.sdf) to this directory, and choose to overwrite the existing data file created when you installed PDD. You should now have all your pet and recipe data.

Reapply the license key (via the link in your license key email) if needed.

That’s it…