Terms of Service

Effective Date: September 23, 2026
Last Updated: September 23, 2026

Welcome to petdietdesigner.com.

These Terms of Service (“Terms”) govern your access to and use of the petdietdesigner.com website (the “Website”), our online store, accounts, online services, and other website-based products and services provided by Pet Diet Designer, Inc. (“Pet Diet Designer,” “we,” “us,” or “our”).

Please read these Terms carefully.

By accessing or using the Website, creating an account, purchasing a product or service, or otherwise using services governed by these Terms, you agree to be bound by these Terms and any additional terms and policies incorporated into them by reference.

If you do not agree to these Terms, you should not use the Website or services governed by them.

1. About Pet Diet Designer

The Website is owned and operated by:

Pet Diet Designer, Inc.
Website: petdietdesigner.com

Privacy inquiries may be directed to:

privacy@petdietdesigner.com

Other customer-service and legal contact information may be provided on the Website as it becomes available.

Pet Diet Designer, Inc. is a Canadian corporation offering products and services to customers internationally.

2. Scope of These Terms

These Terms apply to:

• your use of petdietdesigner.com;

• our online store;

• customer accounts;

• purchases made through the Website;

• software license purchases;

• subscriptions, if offered;

• software registration and activation services;

• account authentication;

• customer portals;

• online recipe-sharing or collaboration features, if offered;

• cloud or synchronization services, if offered;

• support services made available through the Website;

• content available through the Website; and

• other online services that link to these Terms.

Additional terms may apply to particular products, services, promotions, subscriptions, or features.

3. Software End User License Agreement

Purchase of Pet Diet Designer software does not necessarily transfer ownership of the software to you.

Your installation, activation, access to, and use of Pet Diet Designer software may be governed by a separate End User License Agreement (“EULA”).

Where a EULA applies, you must agree to the EULA before installing or using the software.

These Terms govern the Website, store, purchase process, accounts, and online services. The EULA governs your license to install and use the Pet Diet Designer software.

If these Terms and the EULA address the same matter and conflict, the EULA will generally control with respect to installation and use of the software. In contrast, these Terms will control with respect to the Website and online services, unless expressly stated otherwise.

Nothing in these Terms or an EULA limits a consumer right that cannot lawfully be excluded or limited.

4. Eligibility

You must have the legal capacity to enter into a binding agreement to use services requiring an account or to purchase products from us.

If you use the Website or purchase a product on behalf of a business, veterinary practice, educational institution, organization, or other legal entity, you represent that you have authority to bind that entity to the applicable agreement.

The Website and Pet Diet Designer products are intended for adults and professional or responsible adult use and are not directed toward children.

5. Accounts

Certain features may require a Pet Diet Designer account.

When creating or maintaining an account, you agree to provide information that is accurate, complete, and reasonably current.

You are responsible for maintaining the confidentiality and security of your account credentials.

You are responsible for activity occurring through your account to the extent permitted by applicable Law, except where unauthorized activity results from circumstances for which Pet Diet Designer is legally responsible.

You must not knowingly:

• share account credentials contrary to applicable license terms;

• permit unauthorized users to access your account;

• impersonate another person;

• create an account using false or misleading information;

• attempt to gain unauthorized access to another account; or

• interfere with account security.

If you believe your account has been compromised, please get in touch with us promptly.

6. Products and Services

We seek to describe our products and services accurately.

However, software, Website features, screenshots, documentation, system requirements, interfaces, functionality, pricing, and service availability may change over time.

We may improve, update, modify, replace, or discontinue features where reasonably necessary for technical, security, legal, operational, or product-development reasons, subject to applicable Law and any contractual commitments we have made to you.

We do not guarantee that every feature shown in promotional material will remain unchanged indefinitely.

Any material limitations or requirements applicable to a product should be reviewed before purchase.

7. Orders

Submitting an order through the Website constitutes an offer to purchase the identified product or service.

Receipt of an automated order acknowledgement does not necessarily mean that we have accepted the order.

We may decline or cancel an order where reasonably necessary, including where:

• payment cannot be authorized;

• pricing or product information contains an obvious error;

• fraud or unauthorized activity is suspected;

• the transaction violates applicable Law;

• the purchaser is not eligible to purchase the product;

• the product is unavailable; or

• fulfilling the order would violate these Terms or other applicable terms.

If we cancel an order after payment has been collected and no product or service has been properly supplied, we will provide an appropriate refund as required by applicable Law.

8. Pricing

Prices will be displayed on the Website in the currency indicated at the time of purchase.

Unless otherwise stated, applicable taxes may be calculated or added during checkout where required.

Any mandatory charges under our control will be disclosed as required by applicable Law.

Your bank, card issuer, PayPal, or other financial institution may impose currency-conversion fees, foreign transaction fees, or other charges that are not imposed or controlled by Pet Diet Designer, Inc.

We are not responsible for fees independently imposed by your financial institution or payment provider.

9. Taxes

You are responsible for applicable sales, use, value-added, goods and services, harmonized sales, or similar taxes associated with your purchase except to the extent we are legally required to collect, report, or remit them.

Where required, taxes may be calculated during checkout based on information such as your billing location, customer classification, or other legally relevant information.

Business customers may be asked to provide valid tax-registration information where applicable.

10. Payments

We may accept payments through providers such as Stripe and PayPal.

Payment processing may therefore be subject to the payment provider’s own terms, privacy policies, security procedures, and requirements.

Pet Diet Designer, Inc. generally does not need to receive or store your complete payment-card credentials when payment information is submitted directly to a payment processor.

You represent that you are authorized to use the payment method submitted for your purchase.

11. Software Delivery

Pet Diet Designer software may be delivered electronically, including through:

• a download;

• an account portal;

• an activation process;

• a license key;

• an installation package;

• an email containing access instructions; or

• another electronic delivery method.

You are responsible for ensuring that your computer and operating environment satisfy the published system requirements before purchasing or installing software.

Internet access may be required for downloading, registration, activation, license validation, updates, authentication, or certain online functionality.

12. Software Licenses

Unless expressly stated otherwise, payment for Pet Diet Designer software purchases a license to use the software according to the applicable license terms rather than ownership of the underlying software or intellectual property.

License terms may specify matters such as:

• number of permitted users;

• number of permitted computers or installations;

• license duration;

• subscription period;

• product edition;

• permitted features;

• activation requirements;

• transfer rights;

• upgrade rights;

• commercial or professional use; and

• restrictions on use.

The applicable EULA will contain the detailed software license conditions.

13. Software Activation and License Validation

Pet Diet Designer software may require online registration, activation, authentication, or periodic license validation.

These systems may be used to:

• confirm that a license is valid;

• identify the licensed product edition;

• enable authorized features;

• administer subscriptions;

• prevent unauthorized copying;

• prevent license abuse;

• manage authorized installations; and

• protect our intellectual property.

Our Privacy Policy governs our collection and use of personal information associated with licensing and activation.

We will not intentionally use license enforcement mechanisms to deprive a lawful customer of rights that cannot legally be excluded.

14. Updates and Upgrades

We may make software updates available for purposes such as:

• correcting errors;

• improving performance;

• maintaining compatibility;

• improving security;

• updating data;

• improving functionality; and

• adding or modifying features.

Some updates may be necessary to maintain security, compatibility, or access to online services.

An upgrade to a substantially different product version or edition may require an additional purchase unless your license or subscription expressly includes the upgrade.

15. Subscriptions and Automatic Renewal

If Pet Diet Designer offers subscription products or automatically renewing services, the applicable terms will be clearly presented before purchase.

Before an automatically renewing subscription is purchased, we will disclose information as required by applicable Law, which may include:

• the price;

• billing frequency;

• duration;

• renewal terms;

• any introductory or trial period;

• when charges will occur; and

• how to cancel.

Where required, we will obtain appropriate consent before initiating recurring charges.

You may cancel an automatically renewing subscription using the cancellation mechanism made available for that subscription.

Cancellation normally prevents future renewal charges but does not necessarily provide a refund for an already completed billing period unless required by Law or provided by our applicable Refund Policy.

Nothing in this section limits cancellation or refund rights provided by applicable consumer law.

16. Refunds, Returns, and Cancellation Rights

Purchases are subject to our Refund Policy, which forms part of these Terms.

Because software and other digital content may be supplied or made available immediately after purchase, refund and withdrawal rights may differ from those applicable to physical goods.

Some jurisdictions provide consumers with mandatory cancellation, withdrawal, conformity, repair, replacement, price-reduction, or refund rights for digital products or services.

Nothing in these Terms or our Refund Policy is intended to waive, exclude, or restrict rights that cannot lawfully be waived, excluded, or restricted.

Where applicable, Law gives you a mandatory right that conflicts with our standard Refund Policy, the applicable Law will control.

17. European and UK Consumers

If you are a consumer in the European Economic Area, European Union, or United Kingdom, mandatory consumer-protection laws may provide rights in addition to these Terms.

Depending upon the circumstances, these may include rights concerning:

• pre-contract information;

• digital content and digital services;

• conformity with the contract;

• remedies for defective digital content;

• cancellation or withdrawal;

• refunds;

• recurring subscriptions; and

• unfair contract terms.

Where the Law permits the immediate supply of digital content following your express request and acknowledgement that doing so affects an otherwise applicable withdrawal right, we may request the required consent or acknowledgement during checkout.

Nothing in these Terms excludes statutory consumer rights that cannot lawfully be excluded.

18. Online Services and Cloud Features

Pet Diet Designer may provide optional online features such as:

• account services;

• cloud storage;

• synchronization;

• recipe sharing;

• recipe publishing;

• collaboration;

• professional sharing;

• software licensing;

• online databases; or

• other Internet-connected functionality.

These services may change as Pet Diet Designer develops.

Additional terms may be presented when a new online service is introduced.

We may perform maintenance or temporarily suspend an online service where reasonably necessary for maintenance, security, upgrades, legal compliance, or technical reasons.

Where reasonably practicable, we will seek to minimize unnecessary service interruptions.

19. User Content

Certain services may allow you to upload, store, create, transmit, publish, or share recipes, pet information, notes, text, images, or other materials (“User Content”).

You retain ownership of your User Content to the extent you own it.

You grant Pet Diet Designer, Inc. a non-exclusive license to host, store, reproduce, process, transmit, display, and otherwise use your User Content only to the extent reasonably necessary to:

• provide the service you requested;

• operate the relevant feature;

• store or synchronize your content;

• share content with persons you designate;

• maintain security;

• create backups;

• troubleshoot technical problems; and

• comply with applicable Law.

This license ends when the relevant content is deleted from our active systems, subject to reasonable backup retention, legal obligations, and technical limitations.

We do not acquire ownership of your recipes merely because you store or share them using our services.

20. Responsibility for User Content

You are responsible for User Content you submit or share.

You represent that you have the necessary rights, permissions, and authority to submit and use the content in the manner requested.

You must not knowingly submit or distribute content that:

• infringes intellectual property rights;

• violates privacy or confidentiality obligations;

• contains unlawful personal information;

• is fraudulent or deceptive;

• contains malicious software or code;

• is unlawful;

• is defamatory;

• is threatening or abusive; or

• otherwise violates applicable Law.

If you enter information relating to a pet owner, veterinary client, colleague, employee, or other identifiable person, you are responsible for ensuring that you have lawful authority to do so.

21. Recipe Sharing

Where recipe-sharing functionality is available, you are responsible for selecting the persons or groups with whom you share your content.

You should carefully review sharing settings before publishing or distributing a recipe.

Information shared publicly or with another user may be copied, downloaded, printed, or otherwise retained by that person. Pet Diet Designer cannot control copies independently made by recipients after information has been lawfully shared with them.

Additional sharing controls or professional collaboration terms may apply to particular features.

22. Pet Nutrition Information

Pet Diet Designer provides software tools, calculations, databases, educational information, and related functionality intended to assist with pet-food formulation and nutritional analysis.

The Website and software may provide information concerning matters such as:

• ingredients;

• nutrient composition;

• nutrient requirements;

• nutrient ratios;

• feeding quantities;

• recipe formulation;

• pet characteristics; and

• nutritional calculations.

Such information is intended as an informational and computational resource.

23. Not Veterinary Advice

Pet Diet Designer does not replace professional veterinary diagnosis, treatment, advice, or care.

The Website, software, databases, calculations, recipes, nutrient information, and other content are not intended to diagnose, treat, cure, or prevent disease or to replace consultation with a qualified veterinarian or other appropriately qualified professional.

Pet nutritional requirements may vary based on factors including:

• species;

• breed;

• age;

• body weight;

• body condition;

• activity;

• reproductive status;

• life stage;

• medical conditions;

• medications;

• laboratory findings; and

• individual health circumstances.

Users are responsible for exercising appropriate professional judgment and obtaining veterinary advice when appropriate.

If an animal has a medical condition, is receiving medication, has special dietary requirements, or experiences an adverse reaction, obtain appropriate veterinary advice.

24. Professional Users

Veterinarians, veterinary technicians, veterinary nutrition professionals, researchers, educators, and other professional users remain responsible for their own professional judgment, professional obligations, client relationships, and compliance with laws, regulations, standards, and licensing requirements applicable to their practice.

Pet Diet Designer software is a tool and does not assume responsibility for professional decisions made by a user.

No use of Pet Diet Designer creates a veterinarian-client-patient relationship between Pet Diet Designer, Inc. and any user, pet owner, or animal.

25. Nutritional Data and Calculations

We seek to provide accurate and useful nutritional information and calculations.

However, we may obtain nutrient information from published databases, research, manufacturers, suppliers, users, or other sources, and it may contain variations, approximations, rounding, incomplete information, or errors.

Actual nutrient content can vary due to factors including:

• ingredient source;

• agricultural variation;

• manufacturing;

• processing;

• storage;

• preparation;

• cooking method;

• moisture content;

• laboratory methodology; and

• natural biological variation.

Users should therefore exercise appropriate judgment when relying on nutritional data and calculations.

26. No Guaranteed Nutritional or Health Outcome

Pet Diet Designer does not guarantee that a recipe, feeding plan, nutrient calculation, ingredient combination, or other result will produce a particular nutritional, medical, health, performance, or longevity outcome for an animal.

A calculation that falls within displayed nutritional ranges does not guarantee that a recipe is appropriate for every individual animal.

27. Acceptable Use

You agree not to use the Website or online services to:

• violate applicable Law;

• infringe intellectual-property rights;

• gain unauthorized access to systems or accounts;

• interfere with Website or service operation;

• distribute malware or harmful code;

• conduct unauthorized automated scraping;

• probe or test systems for vulnerabilities without authorization;

• circumvent access controls;

• circumvent software licensing or activation mechanisms;

• obtain services fraudulently;

• abuse APIs or online services;

• impersonate another person or organization;

• send spam or abusive communications; or

• facilitate unlawful conduct.

28. Automated Access and Scraping

Except where permitted by applicable Law or expressly authorized by us, you may not use automated systems, bots, crawlers, scraping tools, data-mining systems, or similar technologies to systematically extract Website content, databases, nutritional information, recipes, documentation, or other protected materials.

Ordinary indexing by legitimate public search engines is permitted subject to standard technical controls.

29. Artificial Intelligence and Dataset Use

Except where permitted by applicable Law or expressly authorized by Pet Diet Designer, Inc., you may not systematically extract or reproduce substantial portions of our proprietary databases, software outputs, documentation, or Website content for:

• training artificial-intelligence or machine-learning models;

• constructing competing databases;

• creating commercial datasets;

• reproducing proprietary nutrient datasets; or

• developing a substantially similar competing product.

This provision does not restrict rights that applicable law grants expressly and does not apply to User Content that you independently own, except to the extent its use also involves protected Pet Diet Designer materials.

30. Intellectual Property

The Website and Pet Diet Designer products may contain intellectual property owned by Pet Diet Designer, Inc. or licensed to us.

This may include:

• software;

• source code;

• object code;

• databases;

• database structures;

• nutrient-data compilations;

• algorithms;

• calculation methods;

• interfaces;

• Website design;

• graphics;

• logos;

• trademarks;

• documentation;

• text;

• images; and

• other materials.

Except for rights expressly granted under these Terms or an applicable EULA, all rights are reserved.

31. Trademarks

“Pet Diet Designer,” associated logos, product names, graphics, and branding may constitute trademarks, trade names, or other proprietary identifiers of Pet Diet Designer, Inc.

You may not use our branding in a manner that falsely suggests sponsorship, endorsement, affiliation, or authorization.

32. Third-Party Services

Our Website and services may integrate with or link to third-party services, including:

• WooCommerce;

• Stripe;

• PayPal;

• Google;

• YouTube;

• Cloudflare;

• social-media platforms; and

• other providers.

Third-party services are governed by their own terms and policies.

We are not responsible for independent third-party services, except to the extent applicable Law provides otherwise.

33. Third-Party Links

The Website may contain links to websites that we do not own or control.

A link does not necessarily constitute an endorsement.

We are not responsible for the content, security, availability, terms, or privacy practices of independent third-party websites.

34. Privacy

Our collection and use of personal information is described in our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

By using our Website and services, you acknowledge that personal information will be handled as described in those policies, subject to applicable Law.

35. Security

We use reasonable administrative, technical, and organizational measures designed to protect our systems and information.

However, no Internet-connected system can be guaranteed to be completely secure or continuously available.

You are responsible for maintaining reasonable security on your own computers, devices, networks, passwords, and account credentials.

36. Availability

We seek to maintain reliable Website and service availability but do not guarantee uninterrupted or error-free operation.

Services may occasionally be unavailable due to:

• maintenance;

• updates;

• security incidents;

• Internet or telecommunications failures;

• hosting-provider problems;

• third-party service failures;

• events outside our reasonable control; or

• other technical circumstances.

Nothing in this section limits statutory rights concerning paid digital services that cannot lawfully be excluded.

37. Beta and Preview Features

We may occasionally offer beta, preview, experimental, or early-access functionality.

Such features may be incomplete, change substantially, contain errors, or be discontinued.

Where appropriate, we will identify such functionality as beta, preview, experimental, or similar.

Additional terms may apply.

38. Feedback

If you voluntarily provide suggestions, ideas, comments, or feedback concerning Pet Diet Designer products or services, you permit us to use that feedback to develop, improve, and promote our products and services without an obligation to compensate you.

This does not transfer ownership of unrelated User Content, recipes, confidential information, or personal information to us.

39. Suspension and Termination

We may suspend or terminate access to an account or online service where reasonably necessary because of:

• material violation of these Terms;

• fraud;

• unauthorized access;

• license abuse;

• unlawful activity;

• threats to system security;

• non-payment of amounts legitimately due;

• misuse that materially affects other users; or

• legal requirements.

Where appropriate and reasonably practicable, we may provide notice and an opportunity to remedy a violation before termination.

We may take immediate action where reasonably necessary to address fraud, security threats, unlawful conduct, or serious abuse.

Termination does not eliminate rights or obligations that arose before termination.

Nothing in this section limits statutory consumer rights.

40. Disclaimers

To the maximum extent permitted by applicable Law, the Website and services are provided on an “as available” basis.

We do not warrant that:

• the Website will always be uninterrupted;

• every software function will be error-free;

• all third-party services will remain available;

• all nutritional data will perfectly reflect the composition of every ingredient;

• all calculations will be suitable for every animal; or

• use of our products will produce a particular health or nutritional result.

However, nothing in these Terms excludes warranties, guarantees, conformity requirements, or other rights that cannot legally be excluded.

41. Limitation of Liability

To the maximum extent permitted by applicable Law, Pet Diet Designer, Inc. will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to the Website or services, including loss of profits, revenue, business opportunities, or data, except where such liability cannot legally be excluded.

To the maximum extent permitted by applicable Law, our aggregate liability arising from a paid product or service will not exceed the amount you paid Pet Diet Designer, Inc. for the product or service giving rise to the claim during the twelve months preceding the event giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including where applicable Law provides otherwise for fraud, wilful misconduct, personal injury, statutory consumer rights, or other protected matters.

42. Consumer Rights Take Priority

Nothing in these Terms is intended to waive, restrict, or exclude a right or remedy that applicable consumer-protection law does not permit us to waive, restrict, or exclude.

If a provision of these Terms conflicts with a mandatory consumer right applicable to you, the mandatory legal requirement will prevail to the extent of the conflict.

43. Indemnification

To the extent permitted by applicable Law, if you use the Website or services for business or professional purposes, you agree to indemnify Pet Diet Designer, Inc. against third-party claims, damages, or reasonable costs resulting from:

• your unlawful use of the services;

• User Content that infringes another person’s rights;

• your material violation of these Terms; or

• your intentional misuse of our systems.

This provision does not apply to the extent a claim results from the acts or omissions of Pet Diet Designer, Inc., and it does not limit mandatory consumer rights.

44. Governing Law

Except where mandatory Law provides otherwise, these Terms and disputes arising from them are governed by the laws applicable in the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.

If you are a consumer, this choice of Law does not deprive you of mandatory protections provided by the laws of your country, state, province, or other jurisdiction that cannot lawfully be excluded by agreement.

45. Jurisdiction

Subject to mandatory consumer rights and applicable Law, disputes arising from these Terms may be brought before courts of competent jurisdiction in Ontario, Canada.

Nothing in this provision requires a consumer to surrender a right to bring or defend proceedings in another jurisdiction where applicable Law gives the consumer that right.

46. No Mandatory Arbitration

Unless we separately agree otherwise with you in a legally valid agreement, these Terms do not require consumers to submit disputes to mandatory binding arbitration.

Nothing prevents the parties from voluntarily agreeing to mediation or another dispute-resolution process after a dispute arises.

47. Force Majeure

To the extent permitted by applicable Law, Pet Diet Designer, Inc. will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

• natural disasters;

• widespread Internet outages;

• telecommunications failures;

• utility failures;

• governmental actions;

• war or civil unrest;

• labour disruptions;

• epidemics or pandemics;

• cyberattacks despite reasonable safeguards; or

• failures of critical third-party infrastructure beyond our reasonable control.

This provision does not eliminate rights that applicable Law does not permit us to exclude.

48. Changes to These Terms

We may update these Terms periodically to reflect changes in:

• our Website;

• products;

• services;

• business operations;

• legal requirements;

• security requirements; or

• technologies.

When we update these Terms, we will revise the Last Updated date.

For material changes affecting an existing paid service or ongoing contractual relationship, we will provide notice where required by applicable Law.

Changes will not retroactively deprive you of accrued rights or mandatory consumer protections.

49. Entire Agreement

These Terms, together with applicable policies and agreements expressly incorporated by reference, constitute the agreement governing the matters covered by them.

Related documents may include:

• our Privacy Policy;

• our Cookie Policy;

• our Refund Policy;

• an applicable EULA;

• subscription terms;

• order-specific terms; and

• additional terms for particular online services.

50. Severability

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by Law.

Any invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable where legally permitted.

51. No Waiver

If we do not immediately enforce a provision of these Terms, that does not necessarily mean that we have waived our right to enforce it later.

A waiver is effective only to the extent permitted by Law and according to its terms.

52. Assignment

You may not transfer contractual rights or obligations relating to an account or software license where the applicable license terms prohibit transfer, except where applicable Law gives you a right to do so.

Pet Diet Designer, Inc. may assign its rights and obligations in connection with a merger, acquisition, corporate reorganization, financing, sale of business, or similar transaction, subject to applicable Law and without reducing mandatory consumer rights.

53. Electronic Communications

You agree that transactional communications relating to your:

• orders;

• account;

• license;

• security;

• software;

• support requests; and

• online services

may be provided electronically where permitted by Law.

Marketing communications are subject to separate consent and unsubscribe requirements where applicable.

54. Language

These Terms are currently provided in English.

Translations may be provided for convenience or to satisfy applicable legal requirements.

Where permitted by applicable Law, if there is an inconsistency between an English version and a convenience translation, the English version will control.

This provision does not override language rights or requirements that cannot legally be excluded.

55. Contact Us

Questions concerning these Terms or Pet Diet Designer products and services may be directed through the contact information provided on our Website.

Privacy-related inquiries should be directed to:

Privacy Officer
Pet Diet Designer, Inc.
Email: privacy@petdietdesigner.com
Website: petdietdesigner.com

Additional business, customer-support, and legal contact information may be published as it becomes available.

© 2026 Pet Diet Designer, Inc. All rights reserved.