This is a known issue with Microsoft updates. Sometimes an update will corrupt the user.config file in PDD. If you have successfully installed and used PDD, and one day nothing happens when you try to start PDD, follow the instructions below to delete the corrupted user.config file. Once the user.config file is deleted, PDD will restart and create a new user.config file automatically.
In Windows Explorer, go to
C:\Users\<your computer username>\AppData\Local\Pet_Diet_Designer,_Inc
Note: Replace <your computer username> above with your own computer username
You should see a folder like the following:
PDD03.Win.exe_Url_xvyljk4223l4nzvz0bulz20uoiiqnims
Note: you will probably have a different string of characters than “xvyljk4223l4nzvz0bulz20uoiiqnims”
Double-click this folder, and you should see a subfolder “0.88.3.0”
Double click on this folder.
You should see a file called user.config
Delete this file “user.config”
Restart PDD.